Frequently Asked Questions

This Agreement was last modified on 11th December 2017.

Ordering Information

Why has my Shopping Cart (Shopping cart) disappeared / cleared?

Due to security reasons your shopping cart will expire 1 hours once created, this is also know as session timeout. Once this occurs there is no way to retrieve or save the products that were in your shopping cart unless you make sure that you have tick the checkboxSend to messenger" just below the “add to cart" button, then after one hour you will receive an auto reminder of the product in your Facebook messenger with a checkout button, once you click on the checkout button it will redirect you directly to the checkout page and no need to add the item to cart again. Another method is you login first then add to cart.

Can I pick up my order?

All orders processed online is not available for pick up unless an arrangement has been made to our customer care, Note that all items have FREE Delivery to your favorite location where any customers can benefit as long as the order will be delivered within Mauritius territory.

How Do I Track My Order Status?

ECOM HiTECH strives to keep accurate stock availability listings online, and we aim to have all orders (for available items) dispatched within 1-3 days of the order having been placed. ECOM HiTECH will attempt to keep all customers up-to-date regarding any unexpected delays (lengthy lead-times, items being discontinued etc) via email. Unfortunately, given the large number of orders processed each day, we aren’t always able to get an email out to you as soon as we are notified of the delay. Therefore, please ensure you check your order status directly through our website, you will see a link “Track your order" on the top right corner or simply login to your account and go to “Order" and you will see all details about your order status.

How can I cancel an order?

You may request a cancellation of your order, provided your order has not already been Approved and in the Processing status.Only if you order status is “on-hold" we can issue a cancellation with full refund if payment has been made. To check your order status go to My Account -> Order & Status -> Submit a ticket

Note that all cancellations are processed at the discretion of ECOM HiTECH staff – this is not an automated process. Depending on the items ordered, cancellation is not a straightforward process and may result in a restocking fee if the order process has already commenced, as per our terms and conditions. Cancellation after dispatch of your order is not possible.

To cancel an order please submit an inquiry via My Account -> My Orders -> Submit a ticket or Call our customer care, If you are unable to submit a cancellation request then your order has passed the approval stage and your order is therefore final.

Please also be aware that any transaction fees that have been applied to your order at time of placement will not be refunded as this cost has been incurred by ECOM HiTECH at time of charge

How can I change an order?

You may request a modification of your order, provided your order has not already been Approved and in the “Processing" status. Please use the Submit a ticket system under My Account –> My Orders to see the status of your order and whether you are able to request modification of your order.

Note that all modifications are processed at the discretion of ECOM HiTECH staff – this is not an automated process. After modification, any additional payment will be required immediately so new items can be ordered and allocated to you. You will be contacted by our team with additional payment details depending on the payment method selected.

Note also that the modification system is not provided for “change of mind" – ECOM HiTECH reserves the right to refuse any requested change, and to cancel/refund an order where significant changes are requested immediately after the order is placed. The customer is welcome to place a new order themselves after this is done. ECOM HiTECH staff must give priority to modifications related to the replacement of delayed/backordered components in order to get these orders moving as quickly as possible.

Product Availability

The availability listing of products on our website is a combination of stock availability between at ECOM HiTECH and our suppliers. When availability is listed as:

In Stock at ECOM HiTECH – Yes. Time for Dispatch: 24 Hrs = ECOM HiTECH has stock in its Mauritius warehouse or might be 24-48Hrs if item is in our International Warehouse.
In Stock at Supplier – Yes. Time for Dispatch: x-y Days = Item is temporarily not with ECOM HiTECH, but is available from supplier(s) in Mauritius or International. Usually processing (supplier order & delivery to us and then item allocation to your order) will be completed within this specified time frame.
Preorder =

  1. Item is not currently available in Mauritius or any of our International Warehouse, such as upcoming new products;
  2. Item is only supplied based on special orders, such as some niche or high end products;
  3. Item is currently out of the stock from both ECOM HiTECH and its suppliers, and will be arriving soon.

ETA for Pre-Order items would be a minimum of 2-4 weeks, however if stocks arrive earlier than expected then customer orders will be fulfilled accordingly

Notify Me = Either no stock or no ETA at suppliers or ECOM HiTECH. Please subscribe to our Notification alerts. You will be sent a notification email once suppliers receive stock and we are able to supply the item.

* Availability is to be used as a guide only, availability can change without notice due to demand and in-store purchases, please contact us via online chat, ticket system or call our customer care if you wish to confirm stock.